Terms and Conditions for Using the Chat This chat is an automatic virtual assistant, powered by artificial intelligence, provided by Albergo Bel Tramonto di Guglielmi Rosanna to help you find information, schedules, products, and services. By using the chat, you accept these terms. Nature of the Service Responses are generated automatically and, in rare cases, may contain inaccuracies or errors. The information provided by the assistant is for informational purposes only and does not replace official confirmation from our staff: for bookings, orders, quotes, or important requests, always verify the details with us directly, using the contact details provided in the chat or on the website. Proper Use Please do not use the chat to send offensive, illegal, or defamatory content. We reserve the right to suspend access to the service in case of misuse. Service Availability The service is provided "as is" and may not be continuously available due to maintenance or technical issues, including those caused by third-party providers (e.g., the AI service used). Changes These terms may be updated at any time; the current version is always the one published on this page. Data Controller and Contacts The service is provided by Albergo Bel Tramonto di Guglielmi Rosanna, based at Lido, 31 - 57036 Porto Azzurro Isola d'Elba (Livorno) — VAT 00633980495, PEC beltramonto@pec-ditta.it. For any questions about these terms, you can email us at info@beltramonto.it.

Privacy Policy — Website Chat Assistant Data Controller The data controller for the information collected via this chat is Albergo Bel Tramonto di Guglielmi Rosanna, based at Lido, 31 - 57036 Porto Azzurro Isola d'Elba (Livorno), VAT 00633980495, tax code GGLRNN50P44B669R, PEC beltramonto@pec-ditta.it. To exercise your rights or for any questions about this policy, you can email info@beltramonto.it. What Data We Collect - The text of the messages you send in the chat and the assistant’s responses, stored for the duration of the conversation and, in log form, afterward. - An anonymous session identifier generated by your browser, to maintain conversation continuity between messages. - Your IP address, stored only in encrypted/anonymous form (hashed), never in plain text. - The type of device used (desktop, mobile, tablet) and the site’s language. - If you choose to leave us your contact details (e.g., to be contacted back): your name and email. - If you make a purchase via the chat, the data required to process the order, following the same procedures already in place for purchases on the website. Why We Use It - To provide you with relevant answers through the virtual assistant. - To contact you back, if you explicitly ask us to by leaving your details. - For aggregated statistical analysis (e.g., how many conversations we receive, which topics are most requested), to help improve the service. - To process any purchases initiated via the chat. Legal Basis Processing is based on the execution of a service you actively request by using the chat, on our legitimate interest in improving the assistance we offer, and — when you leave your contact details — on the consent you provide at that time. Sharing with Third Parties The text of your messages is processed by the AI service provider used by the assistant, solely to generate a relevant response. We do not sell or share your data with third parties for external marketing purposes. Data Retention We retain conversation history for as long as necessary for the above purposes, and in any case for no longer than 24 months, unless otherwise required by law. Your Rights You may at any time request access to, correct, or delete your data, object to processing, or request data portability by emailing info@beltramonto.it. You also have the right to lodge a complaint with the Data Protection Authority. Cookies and Similar Technologies The chat uses a technical identifier saved locally in your browser (session storage), necessary solely for the chat to function, which is deleted when you start a new conversation or close the browser tab